Elms Bedford Star Rating
Sales
10 comments from 26 reviews
Service
42 comments from 124 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Smooth and easy service and MOT"
"The last service repair was third attempt to fix a battery problem."
"Easy process, waited for car to be serviced. Free Wifi and nice environment made it easy for me to work whilst waiting."
" Dealership was very proactive and pointed out that I could get a better deal if I changed wheels at same time as the next service which I then did."
"The last visit to Elms Bedford was for yet anpther warranty job. I did not feel valued,in fact the whole experience made me feel that they didn't want my custom."
"fantastic service."
"First class"
"Had 4 tyres replace but they forgot to transfer the metal dust caps, overall very good"
"The stop / start system still isn't working."
"Shirley went above and behyond what she had to do."
"I thoght the dealer would ring me rather than just leaving a note in my car."
"They honoured an 18 month old estimate. I like that when they do any work on the car, it is also thoroughly checked all over and potential problems highlighted, and that they keep me to necessary maintenance schedules rather than timetabled schedules"
"I kept getting cut off during phone calls."
"No Comment"
"The dealership has been very helpful."
"Excellent attentive Service"
"The vehicle has menu driven service. The dealership did not check that I needed two more items which are due to be serviced in less than 6 weeks. It is a hassel to get to service a car twice in 6 weeks."
"I had money go missing from my ashtray when the car was at the dealers. I informed the manager who offered to put 20 of fuel in my car."
"As a customer of 20yrs the work carried out was spot on but way too expensive for the private motorist"
"Still awaiting details from Service Manager about first flywheel replacement"
"Elm's Bedford is the most efficent and professional i have ever encountered,better than ferrari and porsche. Well done to all"
"it was very easy very accomodating"
"Dealership couldnt locate the problem with the key fob."
"The staff offered a very good service."
"They are really good. The lease company has to give them permission to change parts on the vehicle which can be frustrating."
"Hassle free , with a smile too"
"When they repaired the cd it came back with the service light on."
"I was told the work would be done very quickly so I could wait. When I arrived I was told it would take several hours, but there was no courtesy car available. I was given a lift home but had to make my own way back."
"Very satisfied as I felt the dealership went above and beyond by cleaning my car and arranging to cover the cost of my vehicle inspection as part of my service pack even though I was slightly over the mileage limit"
"vehicle collected and reselivered when work completed"
"Good service and kept us informed."
"Always friendly and helpful staff."
"Car had to stay an extra 24hrs as service attendant failed to check if sat nav update was in stock"
"Service was fine but no loan car available for a week from booking"
"I have to wait at least 3 weeks for an appointment with a courtesy car available."
"Would highly recommend this dealership and have done many times."
"i was kept waiting for an hour longer than was said ."
"Good customer service, communication. Happy with resultion of problem and completion of service MOT."
"Elms Bedford is fine. However, they can be difficult to deal with and very slow. I think they can prioritise their time and convenience over mine."
"I booked the car service easily smoothly. Staff generally welcoming helpful. Hospitality good. Car completed on time clean."
"Always something wrong with car on average I am in the garage every month. So expensive and at times v unhelpful. Have to get stroppy to get any level of customer service. certainly not what you would expect from a high end brand"
"Ive been using Elms for a while, 8 years maybe, its not the most convenient location, but I use it because they treat me so well and are so helpful"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Guy Nicholson arrange everything very quick, as I did not need the car till August I decided to leave the car with dealer"
"STAFF VERY HELPFUL, COMMUNICATION WAS EXCELLENT, AND ALL QUERIES WERE SPEEDILY DEALT WITH"
"Excellent service all round."
"Very good service overall"
"Very pleasant experience with Zac Smith the new sales member. Excellent service throughout the process and good frequent communication"
"Worked very hard to close the deal on the Z4, kept me fully informed throughout the process"
"Would have been even happier with a larger discount, but who wouldn't be Overall, I was happy with the transaction, everything was well explained. The sales exec was new and tried his hardest to answer my questions. If he couldn't he would Check."
"I found the service from Elms excellent. Zac and Guy were very helpful and actually talked to me about the car as well as my husband."
"To pay I got a draft from my Building Society. I had to wait over five days for it to clear."
"Very well informed staff, no pressure to buy, just very helpfull and supportive."